Our customers are the Number One Priority here at The Photon Shop (MyFenix). On the rare occasion you receive a Fenix product that is faulty or your item develops a fault please get in touch.
Call our team for assistance on 02921 157162 or email us at firstname.lastname@example.org
If we cannot resolve the issue remotely we will ask you to return the product to us for repair/replacement as per our warranty terms set out below.
Your Fenix product is warranted be free from defects in materials and workmanship under normal use for the following periods:
• Lights powered by built-in rechargeable batteries (not user removable): 2 years.
• Lights powered by replaceable rechargeable or non-rechargeable batteries: 5 years
• Lights powered by replaceable rechargeable batteries (supplied with the product): 5 years light warranty - 1 year battery warranty
• Fenix rechargeable batteries: 1 year
• Fenix chargers and accessories: 1 year
The Photon Shop (MyFenix) is not responsible for any damage or failure resulting from any abuse, misuse, accident, or negligent act or omission by you or by any third party, battery leakage, or for acts of nature. Unauthorized repair or attempts to service the unit will invalidate the warranty. Non-compliance with your products instructions will invalidate the warranty.
Any product not meeting our warranty criteria will only be repaired/replaced at the sole discretion of The Photon Shop (MyFenix).
For service under warranty, please return your Fenix product to the supplying retailer, or contact us directly at The Photon Shop (MyFenix) to arrange service.
Our returns address:
The Photon Shop - Warranty / Repairs DPT
Unit P4 Southpoint Industrial Estate
Please use sufficient protective packaging to prevent damage to the product and use a tracked postal service as we cannot accept responsibility for items which we don’t receive.
Grey Import Warning:
Every Fenix product carries an 11 digit serial number which is both a country of origin and individual distributor identifier. Please input the serial number of your light on the fenixlight.com website here to confirm the origin of your product.
Fenix products are manufactured by Fenix Lighting in China and distributed around the world by a network of distributors. Each distributor is responsible for sales, customer service and repairs for products in their region.
The Photon Shop (Myfenix) will provide service only for products which we, as the UK Distributor have imported and sold either directly or through our dealer network.
Please check address and location information carefully before purchasing as some sellers, particularly on auction or similar sites claim to be based in the UK but are actually located elsewhere. If in doubt, call us on 02921 157162 to confirm the retailer and warranty status before you buy.